Illumina Technology Solutions, LLC is rapidly expanding across the U.S.A., Canada, India and Pakistan, offering cutting-edge technology solutions as a Microsoft Gold Partner. We are dedicated to helping organizations navigate the ever-evolving digital landscape by leveraging the Microsoft digital ecosystem to drive innovation and growth.
Our D365 F&O Retail Functional Consultant role is designed for experienced professionals who excel at implementing large Microsoft Dynamics 365 Commerce projects. This client-focused position requires strong communication skills, a deep understanding of business processes and the ability to manage project workflows efficiently.
As a D365 F&O Retail Functional Consultant, you will be responsible for planning, configuring and implementing D365 Commerce solutions, guiding clients through the entire project lifecycle. From creating detailed functional documentation to managing client relationships and performing user acceptance testing, you will ensure the successful deployment of retail solutions.
In addition, your expertise in Retail/Commerce and e-Commerce, combined with hands-on experience in store setups, rollouts and troubleshooting, will be crucial in providing tailored solutions for our clients. This role offers the opportunity to work in a collaborative global team environment, making a significant impact on our clients’ digital transformation journeys.
About the Role
We are seeking a D365 F&O Retail Functional Consultant to join our growing team. In this role, you will play a pivotal role in the successful implementation of large Microsoft Dynamics 365 Commerce projects. As part of your responsibilities, you will work closely with clients and team members, using your expertise to ensure projects are delivered efficiently and effectively. To thrive in this role, you must be client-focused, a great team player and have strong communication skills. You should be highly motivated, able to work well under pressure and adept at meeting project deadlines.
Key Responsibilities
As a D365 F&O Retail Functional Consultant, you will take on the following core responsibilities:
- Project Implementation: Plan, configure and implement Microsoft Dynamics 365 Commerce solutions for our clients, ensuring smooth integration into their existing systems.
- Business Process Expertise: Leverage your deep understanding of business processes and D365 Commerce to create effective and efficient solutions that address client needs.
- Documentation Creation: Develop comprehensive business process walkthroughs, functional requirements documents and functional design documents for the functionality required within the project’s scope.
- Client and Development Team Liaison: Serve as the primary point of contact between clients and the development and quality engineering teams, ensuring clarity and quick resolution of any queries that may arise during the project.
- User Acceptance Testing (UAT): Conduct user acceptance testing of the system’s functional requirements, validating the accuracy and functionality of the implemented business processes.
- Project Workflow Management: Be actively involved in the setup and execution of project workflows, ensuring tasks are completed on time and within scope.
- Client Relationship Management: Build and maintain strong client relationships by understanding their business needs, providing timely updates and managing expectations throughout the project lifecycle.
- Project Planning and Prioritization: Develop and maintain project plans, prioritizing tasks based on client requirements and project timelines.
- Team Collaboration: Act as a proactive contributor to team discussions, sharing your expertise and helping drive the project toward successful completion.
Required Qualifications:
To be considered for the role, candidates must possess the following qualifications:
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Education: A Bachelor’s degree in Computer Science or a related field or equivalent professional experience.
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Experience:
- 10-12 years of experience as a Functional Consultant specializing in Dynamics 365 or Dynamics AX within the Retail module.
- A minimum of 3 years of focused expertise in Dynamics 365 Commerce.
- Experience with at least two full lifecycle implementations of D365 Commerce or AX 2012 Retail projects.
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Industry Knowledge:
- In-depth understanding of the Retail/Commerce and e-Commerce industries, along with knowledge of how value flows within ERP systems.
- Experience working within these sectors is essential for success in this role.
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Technical Skills:
- Hands-on experience with retail setups, including store migrations, new store setups and code/fix pushes to MPOS and CPOS.
- Configuration and troubleshooting skills for POS hardware and software setups, including printers, customer displays, scanners and hardware stations.
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Project and Client Management:
- Strong client interaction skills with the ability to manage stakeholder expectations.
- Proven ability to manage project scope, requirements and risks while ensuring timely project completion.
- Experience identifying potential risks, issues and challenges, along with planning solutions to mitigate or resolve them.
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Domain Knowledge:
- Familiarity with Finance and Supply Chain Management (SCM) domains and general retail industry knowledge is an advantage.
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Testing and Documentation:
- Experience creating test artifacts and conducting functional testing to ensure deployed modules meet requirements.
- Capable of developing end-user documentation and planning user onboarding processes.
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Post-Implementation Support:
- Responsible for providing hyper-care support to clients after project go-live, ensuring a smooth transition into regular operations.
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Global Teamwork: You will work with a global team, guiding and assisting them in issue resolution when necessary.
Additional Qualifications and Knowledge:
In addition to the required qualifications, the following skills and certifications are highly desirable:
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Azure Knowledge: Familiarity with Microsoft Azure and its role in cloud-based solutions.
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Integration Experience: Understanding of how D365 Commerce integrates with other ERP and business systems.
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Project Management: Basic knowledge of project management principles and the ability to apply them effectively in dynamic project environments.
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SQL Knowledge: The ability to write basic SQL queries for troubleshooting and data extraction purposes.
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Certifications: Holding certifications in Dynamics 365 Retail or Commerce is an added advantage, showcasing your expertise in the platform.
Equal Opportunity Employer:
Illumina Technology Solutions, LLC is an equal-opportunity employer. We welcome applications from all qualified individuals, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status. We are committed to fostering an inclusive and diverse workplace where all employees feel valued and respected.
Key Attributes for Success:
At Illumina Technology Solutions, we value professionals who are proactive, solutions-oriented and dedicated to delivering the highest level of service to our clients. Success in this role will require:
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Communication Skills: Excellent verbal and written communication skills are essential for working with clients and internal teams alike. You will need to convey complex technical concepts in a clear and understandable manner.
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Problem-Solving Abilities: A key part of your role will involve identifying potential problems before they arise and finding creative solutions to resolve them efficiently.
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Collaboration: The ability to work well in a team environment is crucial. You will collaborate closely with both clients and internal development teams to ensure project success.
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Adaptability: As technology continues to evolve, so too must our approach to problem-solving. You should be open to learning new skills and adapting to new tools and methodologies as required.
Why Work at Illumina Technology Solutions?
Working at Illumina Technology Solutions offers a unique opportunity to be part of a dynamic and growing company. Our employees enjoy the following benefits:
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Growth Opportunities: As a rapidly expanding company, we offer numerous opportunities for career advancement and professional development. You will have the chance to take on challenging projects and grow your skill set alongside some of the best professionals in the industry.
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Innovative Environment: We are at the forefront of digital transformation and you will have the chance to work with the latest technology in the Microsoft digital ecosystem.
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Client-Focused Projects: Our projects are designed to make a real impact on our clients’ businesses and you will have the satisfaction of knowing that your work contributes to their success.
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Supportive Culture: We foster a collaborative and supportive work environment where all employees are encouraged to share ideas and take ownership of their work.
In conclusion, the role of a D365 F&O Retail Functional Consultant at Illumina Technology Solutions, LLC is a challenging and rewarding opportunity for an experienced professional with a background in Dynamics 365 or Dynamics AX. You will play a key role in implementing and supporting large-scale retail projects, leveraging your expertise to ensure successful outcomes for our clients. If you are passionate about technology and excited by the opportunity to work in a dynamic and fast-growing company, we encourage you to apply for this role.
Frequently Asked Questions
What experience is required for the D365 F&O Retail Functional Consultant position?
Applicants should have experience with at least two full lifecycle implementations of D365 Commerce or AX 2012 Retail projects, as well as hands-on experience with Retail/Commerce and e-Commerce industry workflows, store setups and troubleshooting POS configurations.
Is client interaction an important part of the role?
Yes, maintaining and building strong client relationships is a crucial part of the D365 F&O Retail Functional Consultant’s role. You will be the primary point of contact between clients and internal teams, ensuring that expectations are managed and requirements are met throughout the project.
What kind of projects will I work on as a D365 F&O Retail Functional Consultant?
You will work on large-scale Microsoft Dynamics 365 Commerce implementations, focusing on delivering retail solutions that help businesses optimize their operations. Projects can range from setting up new stores to upgrading existing retail systems and ensuring seamless integrations.
What skills are important for success in this role?
Strong communication and problem-solving skills, hands-on experience with retail setups and troubleshooting, the ability to manage stakeholder expectations and a solid understanding of business processes are essential. You should also have experience with project planning, managing risks and resolving issues proactively.
What additional knowledge or certifications are beneficial?
Knowledge of Microsoft Azure, integration with other ERP/business systems, basic SQL query writing and project management are advantageous. Holding Dynamics 365 Retail/Commerce certifications is also highly beneficial for this role.
Will I work with a global team?
Yes, as a D365 F&O Retail Functional Consultant, you will collaborate with a global team, guiding and assisting them in resolving any issues that arise during project implementation.
Does Illumina Technology Solutions offer opportunities for career growth?
Absolutely. As a rapidly expanding company, Illumina Technology Solutions provides numerous opportunities for professional development and career advancement. You will be working on impactful projects, using the latest technology and collaborating with talented professionals across the globe.
